Refund policy

Exchange and Store Credit Policy

We want you to feel confident in your Sitara piece. Eligible dresses may be returned within 30 days of delivery for an exchange or store credit only. We do not issue refunds to the original payment method, except where required by law.

Eligibility

To be eligible, an item must be unworn, unwashed, unaltered, free of fragrance or marks, and returned with its original tags and packaging. Items that do not meet these conditions may be declined.

Niqabs

For hygiene reasons, all Niqab sales are final unless the item arrives defective, damaged, or incorrect.

Starting a return

Email sitarasupport@gmail.com within 30 days of delivery with your order number and the item you wish to return. Please wait for return instructions before sending anything back. Unauthorized returns may not be accepted.

Exchanges and store credit

Exchanges depend on available inventory. If the requested replacement is unavailable, we will issue store credit after the returned item is received and inspected.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us within 7 days if an item is damaged, defective, or incorrect, and include your order number and clear photos so we can make it right.

Return shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are not refundable. We recommend using a tracked service because we cannot be responsible for returns lost in transit.

Final-sale items

Niqabs, gift cards, and items clearly marked final sale cannot be returned or exchanged, except where required by law or when received damaged, defective, or incorrect.

Nothing in this policy limits rights available under applicable consumer-protection law.